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Frequently Asked Questions
Find answers to common questions about our footwear and apparel
How do STRAYE shoes fit?
Most of our sneakers fit true to size. If you are between sizes, we recommend sizing up for a more comfortable fit.
Can I change or cancel my order?
Orders are processed quickly. Please contact us within 30 minutes of placement to request any modifications.
Are your sneakers vegan-friendly?
We offer a wide selection of vegan styles made from canvas and synthetic materials. Check the product descriptions for specific material details.
Do you restock sold-out items?
We frequently restock core styles. Sign up for back-in-stock notifications on the product page to be alerted immediately.
How should I clean my STRAYE shoes?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or tumble dry.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.